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The Highland Railway Company FAQs and Contact Details

Here at the Highland Railway Company, we try to make everything as simple and stress-free as possible for you. Whether you're wanting to get out to the islands for a well-deserved break, or meeting business contacts in our many beautiful towns and villages, the last thing you need is stress and uncertainty.
So, if you have any questions at all, get in touch! It's good to talk, they say. Our contact details are over on the right-hand side of this page.
But before you send that email or dial the operator or send that telegraph, check out our list of FAQs below: we may already have the answer !

Turus mhath leat ! (Have a great journey!)


     

Can I access wifi on the train?

How have the fares and tariffs been set?

Are there any concessionary fares?

Do I receive a discount for booking my ticket in advance?

How do I pay for my tickets?

Why can't I buy tickets on trainline.com

Why are there no through-fares from Edinburgh, Selkirk or Pittenweem?

I want to send some goods, but can't find the correct tariff

I want to send some goods, but they weigh less than a ton. What do I do?

How long does a 'Prudent Servant' Season Ticket last?

How long does a 'Merry Idler' Travel Pass last?

The fare for my journey is not listed

I cannot book a ticket between Dunvegan and Uig on Skye. Why not?

My ticket does not print correctly

How can I check ferry times, or other connecting train services?